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SYSTEM FEATURES

Feature-rich systems to overcome any challenge

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SYSTEM FEATURES TO HELP YOU GROW

Businesses looking to expand or improve customer service will benefit from the business features that Enconvo can build into a business phone system. Professional voicemail, on-hold marketing and call recording are just a few of the options that portray a professional image to potential customers.

If you are unsure about what services you need for your business, don’t worry we can help. Our expert advisors can guide you through the options available, and help you set up the phone system that best suits your business needs and budget.

AVAILABLE BUSINESS FEATURES

Here is a list of options to consider when building your business phone system:

Business Telephone Numbers

Business telephone numbers provide a professional and consistent way for customers to reach your business. They help build trust, improve customer service, and make it easier to manage communications. With a dedicated business number, you can ensure that calls are handled efficiently and professionally, enhancing your company’s image and making it simpler for clients to contact you.

Call Analytics

Call analytics offer valuable insights into your business communications by tracking call volume, duration, and patterns. This data helps you understand customer behavior, improve service quality, and optimise staff performance. By analysing call trends, you can make informed decisions to enhance efficiency and boost customer satisfaction.

Call Forwarding

Call forwarding ensures that you never miss an important call by directing incoming calls to any phone number you choose. Whether you’re out of the office or working remotely, this feature helps maintain seamless communication with clients and ensures that your business stays accessible at all times.

Call Management

Call management simplifies how you handle incoming and outgoing calls by offering features like call forwarding, voicemail, and screening. This helps you efficiently organise and prioritise communications, ensuring that important calls are answered promptly while minimising disruptions and improving overall customer service.

Call Recording

Call recording captures and stores phone conversations, providing a valuable tool for quality assurance, training, and compliance. It helps businesses review interactions, improve customer service, and ensure important details are accurately documented.

Instant Messaging

Instant messaging allows for quick and efficient communication between team members and clients, facilitating real-time conversations and collaboration. It helps streamline workflow, resolve issues swiftly, and keep everyone connected, enhancing productivity and responsiveness.

Mobile Unified Communications

Fixed mobile convergence (FMC) brings businesses a seamless communication system that combines mobile and office phones, cutting costs and simplifying management. It improves productivity, enhances customer service, and supports team collaboration, all while allowing employees to stay connected whether they’re in the office or on the go. With FMC, businesses can operate more efficiently and stay ahead of the competition.

On-Hold Marketing

On-hold marketing turns wait time into an opportunity by playing custom messages, promotions, and information for callers. It keeps them engaged, reinforces your brand, and informs them about your services or special offers while they wait.

Plug and play handsets

Plug-and-play handsets offer a hassle-free setup with no complex installation needed. Simply connect them to your system, and they’re ready to use, making it easy to get started and ensure smooth, reliable communication for your business.

Professional Voicemail

Professional voicemail provides a polished and consistent way to handle missed calls, ensuring callers receive clear and courteous messages. It can include personalised greetings and instructions, helping to maintain a professional image and ensure that important messages are captured and addressed promptly.

Softphone

A softphone is a software-based phone that lets you make and receive calls using your computer or mobile device. It offers flexibility and convenience, allowing you to manage calls from anywhere with an internet connection, and often includes features like video calling, instant messaging, and integration with other business tools.

Video Conferencing

Video conferencing enables face-to-face meetings over the internet, allowing you to connect with team members, clients, or partners from anywhere in the world. It facilitates real-time collaboration, enhances communication, and supports productivity by bridging distances and making meetings more interactive and engaging.

Discover How We Will Solve Your Business Communications Challenge

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    Tell us what is holding back your workforces ability to communicate and collaborate

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CLOUD PHONE SYSTEM GUIDE

Navigating the options and functionalities on offer when choosing to upgrade your telephone system can be daunting. To help you choose the right configuration of features and to answer your top questions, we’ve put together a series of detailed articles to form a guide.

We hope this guide will help you make an informed decision that will benefit your business by improving communications and productivity. Below you can find links to popular content within the guide, or you can view a complete list of the articles in our business phone systems guide.

Looking for a new phone system or telecoms provider can be daunting, but with a little preparation it can become a breeze!

We’ve put together a checklist of everything you need to know about your current comms setup to guide you in your search for a cloud phone system

    Frequently asked questions

    What is the advantage of working with Enconvo?

    Our communications and collaboration solutions alongside our services make us a popular provider to a range of businesses across a variety of industry. We have 20+ years experience designing, building and supporting small businesses up to Enterprises.

    What industries use Enconvo services?

    We serve a variety of industries including educational, financialmanufacturingcreativeprofessional, construction, hospitality, retail, and logistics.

    How do I get a quote?

    To get a quote for all of our services, navigate to the most relevant page that meets your needs – telephony, fixed line, broadband or service – and complete the quotation form. We will provide you with a quotation and our highly trained team will be able to guide you through solutions if any scenarios are identified.