Skip to main content

SME BUSINESS
PHONE SYSTEM

Keep Your Business Connected Anywhere, Anytime

UNDERSTANDING SME BUSINESS PHONE SYSTEMS

Whether you are a Micro, Small or Medium Enterprise business we understand the importance of having a reliable phone system that a consistent flow of communication internally and externally. That is where Enconvo comes in, to deliver SME’s with phone systems designed specifically for your business needs.

Every setup leverages Enconvo UK’s expertise in providing “always connected” solutions for SME, no matter where your workforce is based, at any time. The setup we will provide will depend on your specific needs, such as system integrations, video conferencing, advanced hardware features, or support for a remote workforce. 

All you need to do is focus on what your business wants, and our Specialists will guide you on what you can achieve. We will not only supply the handsets, headsets or softphones, but also the software to ensure your calls are easily managed and any system integrations are catered for.

Depending on your current setup we can also cater for, business broadband, IT managed services and more.

SME BUSINESS
FEATURES

      COMMON SME BUSINESS PHONE SYSTEMS

      Businesses have learnt that giving employees flexibility keeps them productive – but when you combine working at home and in the office, the tech has got to be spot on. So to help fuel the conversations with our Specialists, here are three common examples of phone systems we have implemented for SMEs.

      All of our SME business phone systems have one thing in common – they are built on Enconvo technology, using Enconvo Contact or Swyx (depending on the recommended setup).

      Sales team

      Onsite (In-Office)*

      A medium-sized office with around 15-20 employees, including a receptionist. The company deals with significant inbound and outbound call volumes and requires robust communication features.

      Feature Requirements:

      • Call queue management
      • Call recording
      • CRM integration
      • Video conferencing
      • Voicemail-to-email transcription

      Solution…

      Chat bot

      Hybrid*

      A medium-sized company with around 10-15 hybrid office staff and 5-10 warehouse employees. The warehouse team mainly communicates internally and occasionally with office staff.

      Feature Requirements:

      • Call routing
      • Call groups
      • Softphone app
      • Call transfer
      • Voicemail-to-email transcription

      Solution…

      Man working from home

      Remote*

      A medium-sized company with approximately 5 remote workers, including tradespeople who frequently travel and an office worker who manages calls and administrative tasks.

      Feature Requirements:

      • Fixed mobile convergence
      • Call recording
      • Call routing
      • Voicemail-to-email transcription
      • Auto attendant

      Solution…

      * Scenarios and solutions for illustrative purposes only and will differ from your unique business requirements.

      Discover How We Will Solve Your Business Communications Challenge

      • Curious about how our communications solutions will benefit your business? Fill out the form below to find out more from our Specialists.

        Tell us what is holding back your workforces ability to communicate and collaborate

      Step 1 of 6

      WHAT IS ENCONVO CONTACT?

      Enconvo Contact is the flexible and fully scalable cloud telephony solution for businesses of all sizes. It’s an out of the box solution that suits SME’s all the way up to call centres thanks to the features that will improve your communication experience. 

      An SME telephone system offers many benefits to businesses of all sizes. Some of the key benefits include:

        ENCONVO CONTACT
        Available Features
        Auto Attendant
        Call Forwarding
        Call Management
        Call Recording
        Call Routing
        Conference Calling
        CRM Integration
        Hands-Free Calling
        Marketing On-Hold
        Mobile Integration
        Queue System
        Remote Work
        Voicemail
        Voicemail to Email
        Base Support Monitoring & Management
        24×7 Proactive Monitoring
        Audit and Discovery
        Invetory Detail. Operating Systems, Age, Memory, CPU, Open Slots, Drives & Space Allocation. Applications (Versions). Anti-Virus/ Spam Installed. Patch Status.
        Device Performance Monitoring
        Windows, Apple, Linux
        Antivirus & Anti Spyware Software
        Antivirus & Anti Spyware Software Update & Monitoring
        Proactive Support
        Customer Portal With 24×7 Ticketing
        Professionalism
        Improve Customer Service
        Increase Productivity
        Cost Savings
        Enhanced Communication
        Greater Flexibility

        These are just some of our features that you will find in an Enconvo business phone system. Specific features and functionalities may vary depending on the requirements and plans you choose but rest assured, there’s plenty of options so you can find the perfect fit.

        Overall, a professional SME business telephone system can help your business to improve communication and customer service, increase productivity, and collaboration, at a cost effective price.

        ENCONVO CONTACT FOR SMEs

        The SME business phone system solution – Enconvo Contact – offers flexible working, scalability, and affordability in a simple plug and play package.

        • Synchronise your call data to your CRM software.
        • Merge your internal comms platform and external voice calling.
        • Call customers with a single click.
        • Get alerts with contact history information.
        • Create follow-up automations to keep contact consistent.

        Provided as a fixed monthly cost, and includes built-in disaster recovery, 24/7 support, and online billing. We customise your phone system package to include the features your business needs.

        KEY COMPONENTS OF AN SME BUSINESS PHONE SYSTEM

        We  enable you to connect to your phone system from any device, no matter where you are located. Perfect for you and your workforce, whether being on the move, working from home or even on those days when in the office.

        business phone system

        HANDSET

        Modern telephone handsets that are professional, robust, stylish and simple to use for busy small-medium sized businesses like yours.

        SOFTPHONE WITH MOBILE APP

        DESKTOP

        Desktop app for productivity and multi-tasking with wireless headset support to ensure your teams can work from different devices.

        SOFTPHONE WITH MOBILE APP

        MOBILE

        Make and take calls with your office phone system on the move with our mobile app – ideal for those working on the go.

        KEY COMPONENTS OF AN SME PHONE SYSTEM

        Award Winning Service Provider

        With Enconvo you benefit from leading Customer Service and the support of the 2024 Best UCaaS provider for EMEA.

        Hardware

        Choose from a range of cloud phones and headsets designed to enhance your communication experience. Whether you need a single device or a complete set, we’ve got you covered.

        Business Telephone Numbers

        Acquire memorable phone numbers that enhance your brand identity. Consider options like toll-free numbers or localized numbers to reach customers in different regions effectively.

        Call Management Features

        Leverage essential call management tools such as call hold, transfer capabilities, fixed mobile convergence, and conference calling to optimize your communication processes.

        Voicemail System

        Implement a robust voicemail system featuring voicemail-to-email functionality, allowing you to receive and manage messages directly in your inbox for seamless access.

        System Integrations

        Seamlessly integrate your phone system with key business tools, including CRM systems, email, and calendar applications, to streamline your workflows and boost productivity.

        Line Rental

        Establish a dedicated business phone line to ensure consistent and high-quality communication. Line rental is crucial for connecting your phone system, providing reliable telephony services for uninterrupted calling.

        Call Plan

        Select a call plan tailored to your business needs, covering both domestic and international calls. Options may include unlimited local calls, discounted international rates, or bundled minutes, enabling you to manage costs while keeping your team connected efficiently.

        SME’s that need a straightforward, cost-effective phone solution with essential features. Available with Enconvo Contact.

        JOIN THE 50,000+ USERS WHO CHOOSE ENCONVO
        FROM SMALL BUSINESS TO ENTERPRISE

        Boost performance, protect your business

        LET ENCONVO BUILD YOUR PHONE SYSTEM

        ALWAYS CONNECTED

        SMEs are busy organisations – and you know how important it is to stay connected to your customers, colleagues and suppliers wherever you are and whenever you need to.

        You get this flexibility through Enconvo’s cloud phone systems, which not only move wherever you go, but can also add the extra touches that give you the competitive advantage, such as auto attendant, screen sharing, video conferencing, and integration with other software such as CRM and Microsoft Teams for SMEs.

        You’ll save money on expensive hardware and if you’re growing, we can scale your phone system exactly as you need – and we’ll do it instantly.

        Yealink T57W Business Phone
        Woman working remotely from a cafe

        GO HYBRID

        Everyone has learnt that giving employees flexibility keeps them productive – but when you combine working at home and in the office, the tech has got to be spot on. We make sure your communication is flawless, no matter where you are.

        Your mobile phone is at the heart of this new way of working: not only can you keep in touch with colleagues and customers anywhere, anytime, but customers only need the one number to call your business, so you are reassuringly available.

        A NO-COMPROMISE CONNECTION

        A superfast internet connection has never been more important. With the move to videoconferencing as part of our daily business lives, your connection’s speed and reliability is the foundation for good communication and increased productivity.

        If you have a number of devices, work remotely or at home, share large volumes of files and need to stay connected, it’s time to go fast, go fibre.

        superfast broadband

        OUR RECOMMENDATION

        Deciding which SME phone system to use is an important business decision and can have effects that stay with the business for years after installation so, it’s vital that you choose the right business phone system for you.

        You should start off by mapping out all the users in your office, what department they work in and how you would like them to interact with the system. You should then map the call flows and how customers would ideally interact with your telephone system. That way you can now have a list of basic features that you require for your office telephone system.

        We recommend that you analyse your call volume to determine the number of incoming and outgoing calls to help determine a system that can accommodate your call volume.

        Then, consider costs and what is within your budget, what you can reasonably afford etc. You should also consider potential features when reviewing costs for a SME telephone system which may increase productivity, later leading to savings.

        Telephone support is another large issue you should contemplate when deciding on a telephone provider. We all hope that we shouldn’t need it but the last thing you want is to experience a problem and unresponsive customer support. Many telephone providers are online business only which makes getting a technician on site difficult, or simply not possible. Others are resellers of telephone systems meaning you will be passed to another company for customer support, which can be frustrating.

        Customer Service Representative

        SME PHONE SYSTEM GUIDE

        Navigating the options and functionalities on offer when choosing to upgrade your telephone system can be daunting. To help you choose the right configuration of features and to answer your top questions, we’ve put together a series of detailed articles to form a guide.

        We hope this guide will help you make an informed decision that will benefit your business by improving communications and productivity. Below you can find links to popular content within the guide, or you can view a complete list of the articles in our business phone systems guide.

        MIFID II compliance call recording ensures that all your call recordings meet the strict requirements of the Markets in Financial Instruments Directive (MiFID) II. Let’s explore how this update can transform your business operations.  

          Frequently asked questions

          What is the advantage of working with Enconvo?

          Our communications and collaboration solutions alongside our services make us a popular provider to a range of businesses across a variety of industry. We have 20+ years experience designing, building and supporting small businesses up to Enterprises.

          What companies do you work with?

          Due to the competitive nature of projects we work on, we do not disclose a listing of our customers. However, we do regularly receive permission to share customer success stories. Read our case studies here.

          What industries use Enconvo services?

          We serve a variety of industries including educational, financialmanufacturingcreativeprofessional, construction, hospitality, retail, and logistics.

          How do I get a quote?

          To get a quote for all of our services, navigate to the most relevant page that meets your needs – telephony, fixed line, broadband or service – and complete the quotation form. We will provide you with a quotation and our highly trained team will be able to guide you through solutions if any scenarios are identified.