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SETTING UP YEALINK CLOUD PHONES TO USE STATIC IP ADDRESS

Optional hardware only available when registering for an Enconvo business communications system.

This article will provide you with the step-by-step instructions on how to set up a static IP address for Yealink cloud phones.

Switching a phone from DHCP to a static IP can be an effective method to resolve connectivity issues such as “URL call is disabled” errors. It may also improve certain call quality issues. The static IP address can be configured through the phone’s menu or via the web interface.

Please make sure you have the following information before you proceed:

  1. Phone password

    The phone password is required to access the advanced settings in its menu. Unprovisioned Yealink phones in a factory default state should allow an admin to use the password.

    NOTE:
    To address issues with locked or configured phones from Enconvo, it is necessary to get in touch with our support team.

  2. Current IP address
  3. Static IP address
    • Subnet Mask
    • Default Gateway
When configuring advanced network settings, it is advisable to consult an IT or network professional. The network administrator should verify the IP address and assign and record any static IPs to prevent conflicts in the future.

SET UP STATIC IP ADDRESS USING WEB INTERFACE

Using the web interface of your phone simplifies configuring its settings.
NOTE:
To access the GUI successfully, ensure that the phone is connected to the network and that the computer you are using is on the same network as the phone.
  1. Enter the phone’s IP address in the address bar of the browser.
  2. Log in as an Administrator and enter the password.
  3. Click on Network  > select Static IP.
  4. Enter the following:
    • IP Address
    • Subnet Mask
    • IP Gateway
  5. For Static DNS, select On and enter your Internet Service Provider (ISP’s) DNS or Google’s DNS server 8.8.8.8 on Primary DNS.
  6. For Secondary DNS, enter your Internet Service Provider (ISP’s) alternate DNS or the Level3 DNS server 4.2.2.2
  7. Click Confirm to save your settings then press 
    OK on the prompt to reboot.
Wait for your phone to reboot. If it doesn’t, check the information again, and then perform a manual power cycle: disconnect it from the power source, wait one full minute, then reconnect it and allow it to power up.

SET UP STATIC IP ADDRESS USING PHONE MENU

1. Go to Menu > Settings > Advanced Settings.
2. Enter the Admin password.
3. Select Network > WAN Port > IPv4 > Static IPv4 Client.
4. Enter the IP Address  that you would like the phone to use, to enter a “.” press “*” on the phone then press the Down Arrow (do not press Save yet)
5. Enter your Subnet Mask and press the Down Arrow
6. Enter your Default Gateway and press the Down Arrow
7. Enter your Primary DNS Server address (you can use 8.8.8.8 for public DNS server) and press the Down Arrow
8. Optionally, enter Secondary DNS Server, and now press Save to apply the settings.

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