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Alure CRM integration

ALURE CRM INTEGRATION

FOR YOUR TELEPHONY SYSTEM

We deliver seamless Alure CRM telephony integration, turning every call into a smarter customer interaction. Whether it’s recognising a client the moment the phone rings or simplifying outbound calls, the solution is designed to streamline communications and enhance team productivity.

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Enconvo Contact CRM Integration Screen Pop
CLOUD PHONE SYSTEM AWARDS AND ACCREDITATIONS:
best ucaas provider in emea for cloud phone systems
Microsoft solution partner for cloud phone systems

INSTANT CALLER RECOGNITION WITH ACTIONABLE INSIGHTS

When a call comes in, Enconvo’s system displays a discreet pop-up notification – automatically populated with data pulled from Alure CRM. This fully configurable alert ensures users see the most relevant information instantly: the caller’s name, reference numbers, recent service history, or even their last order.

A single click opens the caller’s full profile in Alure CRM in real-time. Optional action buttons can trigger a variety of functions – open a ticket, send a templated email, jump to another screen in Alure, or even access a second CRM platform – all without leaving the current workflow.

  • DID YOU KNOW?

When a team member transfers a call to a colleague or another team, the screen pop will also appear for that recipient. Meaning all areas of the customer journey are covered with relevant information at your teams fingertips.

CLICK-TO-CALL AND SIMPLICITY

Making outbound calls is just as efficient. With click-to-call functionality built into Enconvo’s system, users can launch calls directly from Alure CRM – no more manual dialling or copy-pasting numbers. Simply click, and the call connects.

WHY MULTI-CRM INTEGRATION MATTERS

A FLEXIBLE, FUTURE-READY APPROACH

Most screen popping solutions restrict you to a single CRM or charge extra for each additional integration. With Enconvo’s solution you can… 

  • Connect to multiple CRMs simultaneously, allowing teams to continue working in the systems they know best. 
  • Support different platforms across departments without any workflow disruption. 
  • Enable a single agent to access multiple platforms at once, ensuring a complete view in every conversation. 
  • Avoid costly, time-consuming migrations by allowing each department to continue using the CRM that best suits its needs. 

Imagine Customer Support on Zendesk, Sales on HubSpot, and Finance on NetSuite:  all connected and fully screen popping ready. 

Alure CRM integration
Enconvo Contact CRM Integration Screen Pop
CRM Screen Pop containing outstanding ticket information
Click-to-dial direct from your CRM’s campaign list
Click-to-dial direct from your CRM’s contact profile

    KEY BENEFITS

    • Click-to-Call: Launch calls from Alure CRM via hotkey or mouse click.
    • Caller Identification: Instantly displays customer data on inbound calls.
    • Non-Intrusive Pop-ups: Notification doesn’t disrupt current tasks.
    • Fully Customisable Fields: Choose which CRM fields appear – tailored to your team.
    • Real-Time Screen Pop: One click opens the caller’s Alure CRM record.
    • Multi-CRM Recognition: Recognises numbers from multiple CRMs simultaneously.
    • Duplicate Number Handling: Displays all matching records if the number is shared.
    • Quick Access: One click to open the caller’s CRM record in real time.
    • Flexible Action Buttons: Up to five shortcuts for workflows, emails, or cross-platform tasks.
    • Call Transfer Support: Caller recognition continues even after the call is transferred.
    • Microsoft Teams Integration: Supported via manual data export from Alure CRM.
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    TECHNICAL

    Setup is fast and straightforward. Only a few company-specific details need to be provided to complete setup. Once installed, the integration is ready to run across the entire organisation.

    As new contacts are added in Alure CRM, Enconvo’s CTI-powered system automatically syncs and recognises them – ensuring reliable and up-to-date operation at all times. The integration communicates directly with Alure CRM via its dedicated API, guaranteeing a secure and seamless connection.

    COMPATIBILITY

    Our CTI solution is a fully cloud-based. Enabling it to be deployed anywhere. Windows, MacOS and Chromebook (web client) are supported. Data is only cached and the highest security requirements are met.

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    THAT INTEGRATES WITH ALURE CRM

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    WHY CUSTOMERS LOVE OUR CLOUD PHONE SYSTEM

    Glass Manufacturer, Oldbury
    ★ ★ ★ ★ ★

    Oh how I wish I had done this sooner! Seamless transition, great communication, from Mike who initially visited and unpicked our telecoms nightmare, through to Lynda, Seth, Scott and Hannah. Everyone was helpful and 100% focused on delivering the promise of a better system and service.

    Manufacturer, Halesowen
    ★ ★ ★ ★ ★

    Having worked with Enconvo for over ten years, we find them both reactive to problems and proactive about saving us money. They are a pleasure to deal with, always answer the phone promptly and don’t have the dreaded call centre approach.

    Manufacturer, Shropshire / Global
    ★ ★ ★ ★ ★

    We wanted a local telecoms provider that was able to ensure a fast response time in the instance that there were any issues that needed resolving quickly and Enconvo were able to provide us with the communication solution we needed to achieve maximum productivity and efficiency throughout the business.

    Real Estate Agents, Midlands
    ★ ★ ★ ★ ★

    We have been a customer of Enconvo for 5 years. Our account managers are fantastic in identifying our needs and ensure that we have the best telephone technology at the best possible rates. Although they are a large company, they have the ‘personal touch’.

    Keith Wiseman
    ★ ★ ★ ★ ★

    Employees simply plugged the phones in and followed the over the phone instructions delivered by our engineers. Not only have the video conferencing and plug and play capabilities already made a difference to the way Baumot UK communicates, but the ability to download any apps from the Google Play Store straight onto the phone has been a huge hit

    Phil Lewin
    ★ ★ ★ ★ ★

    Another benefit that the school is enjoying is the seamless integration between the phones and its CRM system. This allows the staff to have everything in one place, whether it be contact details of a parent, medical details of a student or voicemails and emails that need responding to.

    Steven Way
    ★ ★ ★ ★ ★

    The bespoke Enconvo Contact app works much better than generic, white-labelled apps that we’ve used previously. We really like using the softphones on the laptops

    Peter Phillips
    ★ ★ ★ ★ ★

    Easy with great communication…“the telephone system is extremely important for our business

      YOUR QUESTIONS ANSWERED ON CRM INTEGRATION:

      Does Alure CRM have CTI integration?

      Yes. Alure CRM supports CTI (Computer Telephony Integration), allowing users to make and receive calls directly within the CRM interface. With integrations like Enconvo or compatible platforms, users can access call recordings, voicemails, and sync call logs automatically.

      Does Alure CRM integrate with VoIP systems?

      Yes, Alure CRM integrates with various VoIP providers, enabling seamless communication workflows. Be sure to confirm that your VoIP provider offers support or plugins for Alure CRM to ensure compatibility and an easy setup process.

      Can you make phone calls from Alure CRM?

      Absolutely. With an active VoIP or CTI integration, Alure CRM users can initiate calls directly from customer profiles or campaign lists using click-to-dial. All call activities are logged automatically to improve efficiency and data accuracy.

      What is CTI in the context of Alure CRM?

      CTI (Computer Telephony Integration) in Alure CRM connects your phone system with the CRM, enabling softphone capabilities, screen pops, and real-time communication directly within the CRM. It enhances productivity by reducing the need to switch between tools.

      What are the advantages of phone integration in Alure CRM?

      Phone integration with Alure CRM centralizes all communication data, enabling teams to manage calls, notes, and follow-ups in one system. It streamlines workflows, reduces manual entry, and improves customer experience through faster, more informed responses.

      How much does Alure CRM phone integration cost?

      The cost of phone integration with Alure CRM depends on the telephony platform and the complexity of your requirements. Basic click-to-call integrations are generally more affordable, while advanced features like custom screen pops or role-based routing may incur higher costs. Contact your integration partner or Alure CRM representative for a custom quote.