What is the difference between VoIP and Cloud Telephony?

These terms get thrown around sometimes interchangeably, but they are different. VoIP is a protocol that transfers voice data, but it doesn’t always have to run on the cloud. Some installations of a VoIP system are locally hosted, however, these systems are slightly more expensive than a cloud solution. That is why most businesses opt for cloud hosting using the VoIP protocol which is simple to use, makes it easy to change providers and incurs lower upfront costs.

What are the key benefits of a cloud telephony phone system?

Cloud telephony systems allow businesses to provide advanced customer services such as auto attendants, switchboards, instant messaging, and video conferencing. But, also allow the business themselves to record calls, gather data, access dashboards, CRM integration, on hold marketing, all whilst being able to work from anywhere and across any device. Call quality is another key benefit of a cloud based system, advanced features allow VOIP phones to increase the clarity of the call, enabling business communications to be seamless and uninterrupted.

Do I need to upgrade my analog phone line?

The analog phone system will be completely retired from service in 2027. This means you will be required to upgrade your business service soon if you want to keep taking calls. Booking your upgrade now is advised to prevent chance of cut-off.

How much does a cloud based business phone system cost?

The prices of a cloud based business phone system are bespoke to each customer depending on their business needs and feature requirements. For small businesses the costs are minimalised by using a software/application solution only and are charged per user / per line. For larger teams which might need more physical telephone devices around the office / call center / on the road / workshop then the prices are dependent on the users, accessories and features required to match their business’s needs.

Customers will usually own the handsets once the full payment of the lease has been made. The agreement will be explicitly stated within your contract.

Can I choose the phone I want?

We recommend that you use the phone systems that we provide, which can include the Yealink T5, T4 and T3 series. Our recommendations are based on intended use, the features that you require, and your budget.

What cloud phones are available?

The most popular phones provided by us are the Yealink T5, T4 and T3 series cloud phones. This is due to the versatility in providing the system that businesses require.

Are cloud phone systems reliable?

Cloud phone systems are widely seen as reliable as their connection is powered by your internet system. You can further reduce the chances of any downtime by having backup connection systems in place.

Can I use my PC & hosted phone at the same time?

Absolutely. In fact, a hosted phone system streamlines the work environment, helping you and your team multi-task. It can link with other applications like CRM systems. You can speak and simultaneously access other applications to transfer images, video and text documents.

Can a hosted phone system really save my business money?

Yes. It not only cuts your regular phone bill by slashing call charges – especially with free internal site-to-site calls – but it also saves you investing thousands to buy, install and maintain complex phone system hardware.

How secure are calls that are made?

Your security and data are of the utmost importance to us. Our hosted phone platform is a closed, data encrypted system. Therefore only users you authorise will be able to access it.

What do I need to make calls over the internet?

A broadband connection and an IP phone handset or softphone application installed on a PC or mobile device. Using a softphone solution also requires a headset that you can plug into your PC.

How does Enconvo Contact integrate my fixed and mobile devices?

Enconvo Contact conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers can dial one number to reach your desk phone and mobile phone simultaneously; you can move ongoing calls seamlessly from one phone to another without hanging up and both phones share a single voicemail box.

MULTI-CRM INTEGRATION
with screen popping

Powered by CTI technology, the screen popping feature connects your phone system to your CRM platforms and displays key caller details the moment a call comes in. It brings together siloed customer data into a single, clear profile, allowing users to see all relevant information in one place without switching screens or applications.

Begin every call with context, free from delays and guesswork, so teams can have focused and informed conversations.

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INTEGRATIONS

CLOUD PHONE SYSTEM AWARDS AND ACCREDITATIONS:

INSTANT ACCESS TO CUSTOMER HISTORY

200+ CRMs to choose from, including Alure CRM, Hubspot, MS Dynamics CRM, NetSuite, Sage CRM and Zendesk.

Are your teams losing time switching between applications, increasing hold times while they search for customer information, or struggling to access complete customer records during live calls? Customer interactions are often impacted by disconnected systems and manual processes that slow response times and create frustration.

Bridge your telephony system and CRM platforms to gain immediate access to customer histories, account details and more. Eliminate time-consuming searches, reduce hold times and help teams stay focused on meaningful customer interactions instead.

SMARTER CALLS WITH CONTEXT-AWARE SCREEN POPS

PERSONALISED VIEW OF CUSTOMER DATA FOR EVERY ROLE

Connect each department to their preferred CRM system or integrate multiple platforms to deliver unified customer insights. Automatically display relevant details tailored to each user’s role the moment a call comes in. Finance receives outstanding invoice details; Customer service agents get visibility into recent interactions and Sales can access information. With tailored insights delivered instantly, every conversation starts with the right context.

COMPREHENSIVE CALL MANAGEMENT FEATURES

Click-to-dial functionality eliminates manual dialling, while direct CRM access from your softphone puts customer records at your fingertips. When you transfer a call, all customer information moves with it; no context lost, no starting over.

Where supported by the CRM, every interaction is automatically logged as an activity, with call duration tracked and options to update records or add notes directly from the pop-up business card.

KEY BENEFITS

EFFICIENCY

Minimise time spent switching between applications
Place calls directly from within any CRM

ACCURACY

Reduce misdials
Automatically log calls to the right customer profile

CUSTOMER EXPERIENCE

Resolve issues faster with instant access to full customer history
Deliver personalised and well-informed conversations

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VIEW INTEGRATIONS

WHY MULTI-CRM INTEGRATION MATTERS

A FLEXIBLE, FUTURE-READY APPROACH

Most screen popping solutions restrict you to a single CRM or charge extra for each additional integration. With Enconvo’s solution you can…

Connect to multiple CRMs simultaneously, allowing teams to continue working in the systems they know best.
Support different platforms across departments without any workflow disruption.
Enable a single agent to access multiple platforms at once, ensuring a complete view in every conversation.
Avoid costly, time-consuming migrations by allowing each department to continue using the CRM that best suits its needs.

Imagine Customer Support on Zendesk, Sales on HubSpot, and Finance on NetSuite: all connected and fully screen popping ready.

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WE WILL SOLVE YOUR CLOUD PHONE SYSTEM CHALLENGES

OVERCOME BUSINESS CHALLENGES WITH INTEGRATED CRM AND TELEPHONY

Use Case 1:

I want to stop jumping between apps and screen

Reduce the time spent system-hopping between the telephony software and the CRM just to locate essential details.

Use Case 2:

I want to call straight from my CRM

Click-to-call functionality removes the need to copy and paste numbers into a separate dialler, reducing misdials and speeding up outreach.

Use Case 3

I want calls to be logged in my CRM automatically

Ensure every call is captured, eliminating the need for manual updates after each conversation.

Use Case 4:

I want to stop scrambling for customer info during calls

Have a customer’s CRM profile appear automatically when they call, making it easy to greet them by name and understand their history without searching.

Use Case 5:

I want each team to see customer insights that’s relevant to them

Connect to multiple CRMs, allowing Sales to view deal details, Support to see open cases, and Finance to access billing information; all from the same call, tailored to their needs.

Use Case 6:

I want to give teams insights from multiple data sources

Integrate several CRMs simultaneously, so each user sees consolidated data in a single screen pop.

WE INTEGRATE
WITH HOW YOU WORK

With hundreds of integrations our telephone solutions helps to save you precious time by connecting to the tools you already use.

Synchronise your call data to your CRM software.
Merge your internal comms platform and external calling.
Call customers with a single click.
Get alerts with contact history information.
Create follow-up automations to keep contact consistent.

Get In Contact

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WHY CUSTOMERS LOVE OUR CLOUD PHONE SYSTEM

Glass Manufacturer, Oldbury

★ ★ ★ ★ ★

Oh how I wish I had done this sooner! Seamless transition, great communication, from Mike who initially visited and unpicked our telecoms nightmare, through to Lynda, Seth, Scott and Hannah. Everyone was helpful and 100% focused on delivering the promise of a better system and service.

VIEW CASE STUDY BROCHURE

Manufacturer, Halesowen

★ ★ ★ ★ ★

Having worked with Enconvo for over ten years, we find them both reactive to problems and proactive about saving us money. They are a pleasure to deal with, always answer the phone promptly and don’t have the dreaded call centre approach.

VIEW CASE STUDY BROCHURE

Manufacturer, Shropshire / Global

★ ★ ★ ★ ★

We wanted a local telecoms provider that was able to ensure a fast response time in the instance that there were any issues that needed resolving quickly and Enconvo were able to provide us with the communication solution we needed to achieve maximum productivity and efficiency throughout the business.

VIEW CASE STUDY BROCHURE

Real Estate Agents, Midlands

★ ★ ★ ★ ★

We have been a customer of Enconvo for 5 years. Our account managers are fantastic in identifying our needs and ensure that we have the best telephone technology at the best possible rates. Although they are a large company, they have the ‘personal touch’.

VIEW CASE STUDY BROCHURE

Keith Wiseman

★ ★ ★ ★ ★

Employees simply plugged the phones in and followed the over the phone instructions delivered by our engineers. Not only have the video conferencing and plug and play capabilities already made a difference to the way Baumot UK communicates, but the ability to download any apps from the Google Play Store straight onto the phone has been a huge hit

READ BAUMOT UK CASE STUDY

Phil Lewin

★ ★ ★ ★ ★

Another benefit that the school is enjoying is the seamless integration between the phones and its CRM system. This allows the staff to have everything in one place, whether it be contact details of a parent, medical details of a student or voicemails and emails that need responding to.

READ IBSTOCK JUNIOR SCHOOL CASE STUDY

Steven Way

★ ★ ★ ★ ★

The bespoke Enconvo Contact app works much better than generic, white-labelled apps that we’ve used previously. We really like using the softphones on the laptops

READ COLLIER STEVENS CASE STUDY

Peter Phillips

★ ★ ★ ★ ★

Easy with great communication…“the telephone system is extremely important for our business

READ ACE COMPUTER SUPPORT CASE STUDY

YOUR QUESTIONS ANSWERED ON CRM INTEGRATION:

MULTI-CRM INTEGRATION IS HERE

MULTI-CRM INTEGRATION IS HERE

MULTI-CRM INTEGRATION
with screen popping

INSTANT ACCESS TO CUSTOMER HISTORY

SMARTER CALLS WITH CONTEXT-AWARE SCREEN POPS

KEY BENEFITS

WHY MULTI-CRM INTEGRATION MATTERS

GET AN INSTANT QUOTE

WE WILL SOLVE YOUR CLOUD PHONE SYSTEM CHALLENGES