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MODERN UNIFIED COMMUNICATION

Modern Unified Communications is designed for growing and multi-site organisations that need to future-proof business communications.

Teams work across multiple sites, from home, and on mobile devices. Customers expect fast, consistent responses. Internal collaboration needs to happen instantly – not across disconnected systems.

Modern Unified Communications brings your business phone system, CRM, mobile, messaging and collaboration tools together into one consistent platform – giving you control, visibility and flexibility without increasing operational complexity

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  • OPEX and CAPEX options • Managed and Private Hosting

WHAT IS UNIFIED COMMUNICATIONS?

Unified Communications (UC) integrates voice, CRM, video conferencing, instant messaging, presence, voicemail and mobile calling into a single business communication platform.

Instead of operating separate systems for desk phones, mobile and collaboration tools, everything runs under one software environment.

This means you can:

  • Use one business identity across desk, mobile and laptop
  • Access calling, messaging and conferencing in one interface
  • Maintain consistent communication across multiple sites
  • Support office-based, remote and hybrid users equally

UC can be deployed in the cloud, on-premise or within a dedicated hosted environment – depending on your infrastructure and compliance requirements.

OUR UNIFIED COMMUNICATIONS PLATFORMS

Part of the Enreach Group, Europe’s leading smart contact solutions provider, we offer flexible deployment options designed to meet your organisation’s infrastructure, compliance, and scalability needs.

ENCONVO CONTACT

PLUG-AND-PLAY CLOUD UC

Enconvo Contact is the flexible and fully scalable cloud telephony solution for businesses of all sizes. It’s an out-of-the-box solution that suits small business all the way up to call centres thanks to the features that will improve your communication experience.

Enconvo branded sim card

SWYX CLOUD PBX

PRIVATE CLOUD UC

SWYX CLOUD PBX removes the burden of running and maintaining telephony infrastructure, while giving you a dedicated, isolated environment built for reliability, security, and compliance. Your platform is hosted exclusively for your organisation – not shared across tenants – supporting day-to-day operations without introducing unnecessary risk.

PRIVATE CLOUD UC
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SWYX ON-PREM

DIRECT OWNERSHIP AND INFRASTRUCTURE CONTROL

SWYX ON-PREM gives you direct ownership of the platform, with infrastructure hosted within your own environment or approved data centres. This approach supports strict security, data sovereignty, and compliance requirements, while allowing you to design resilience and availability to match your operational risk profile.

ON-PREM UC
swyx on-prem

WHY BUSINESSES ARE MOVING
TO MODERN UC

Legacy phone systems create fragmentation:

  • Separate desk and mobile numbers
  • Limited reporting and oversight
  • Disconnected collaboration tools
  • Complex multi-vendor management
  • Inflexibility when scaling across locations

Modern Unified Communications replaces this with:

  • Single-identity calling across devices (including Fixed Mobile Convergence)
  • Centralised administration and policy control
  • Integrated collaboration and conferencing
  • Reporting and analytics for operational visibility
  • Flexible deployment models to suit infrastructure and compliance needs

The result is improved governance, better user experience, and a more resilient communications environment.

Enconvo Contact Unified Communications

ISDN SWITCH-OFF READY?

The UK’s ISDN network will be switched off on 31st January 2027.

Businesses still using ISDN or analogue phone lines will need to migrate to VoIP or cloud-based communications before this date.

Around 6 million UK businesses are yet to upgrade their systems.

If your organisation is still using ISDN, now is the time to move to a modern communications platform.

GET ISDN SWITCH-OFF READY

WHY CHOOSE ENCONVO

Unified communications should reduce complexity, not introduce additional suppliers, contracts and integration risks.

Enconvo delivers a fully integrated communications ecosystem under one commercial relationship, combining:

  • Unified communications software
  • Connectivity and call services
  • Business mobile
  • Hardware and devices
  • Ongoing support and lifecycle management
Customer service advisor using headset

One communication partner. Clear accountability.

Instead of managing separate telephony, mobile and connectivity providers, you work with a single partner responsible for performance, integration and service continuity.

Architect using mobile phone

Native mobile integration with FMC

Our Fixed Mobile Convergence capability unifies desk and mobile communications into one business identity – improving user experience while strengthening organisational control.

Man on a mobile phone and laptop

Remove complexity

Whether cloud, on-premise or dedicated hosted, your communications environment remains integrated – not fragmented across disconnected platforms.

Switching is easier than you think

If you’re moving from another provider, we’ll manage the transition – including porting numbers and planning installations – so your business stays connected throughout.

Data kept on-site
Voice data, recordings, and system logs stay within your infrastructure, supporting data sovereignty, auditing, and regulatory compliance.

Enterprise-grade security by design
Align communications security with your existing network, access controls, and security policies – without introducing third-party cloud exposure.

Native MS Teams integration
Integrate voice directly with Microsoft Teams while retaining on-premise control – no additional licensing required.

The Next Step
Clarity, Control, and Confidence. Speak to an expert to discuss options on 0800 097 6543.

STRUCTURED MIGRATION TO MODERN UC

Moving to Modern Unified Communications doesn’t need to be complex or disruptive.

We deliver a structured migration approach designed to maintain business continuity while modernising your communications environment.

  • Clear planning and discovery aligned to your infrastructure and compliance needs

  • Phased or site-by-site deployment options

  • Number porting and configuration managed end-to-end

  • Parallel running where required to reduce risk

  • User onboarding and support to ensure smooth adoption

Whether transitioning from legacy PBX, standalone VoIP or multi-vendor environments, we simplify the move to a unified platform.

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  • A SOLUTION FOR EVERY INDUSTRY…

    HOSPITALITY

    Scale seasonal staff, unify front‑desk to housekeeping, serve guests in their language.

  • A SOLUTION FOR EVERY INDUSTRY…

    RETAIL

    Launch pop‑ups and seasonal queues without new hardware.

  • A SOLUTION FOR EVERY INDUSTRY…

    HEALTHCARE

    Secure patient comms with governed recording and regional hosting.

  • A SOLUTION FOR EVERY INDUSTRY…

    FINANCIAL SERVICES

    Resilient, recorded interactions with policy control and audit.

OUR CUSTOMERS
ARE AWESOME TOO

“The team were extremely helpful and knowledgeable, providing strong support across account management, IT, and service departments. I would recommend them as a partner to any business at any stage.”
Jonathan Griffiths
“If we do experience any issues, we get a response very quickly and deal with the same person who sees the fault through to resolution. We have had our account manager for many years who is very accessible and approachable should we have any questions and can get answers to anything we throw her way.”
Andrew Davies
“One company is fully accountable for all of our systems meaning ownership is taken should there be any problems. Having a fully functioning IT system during the last 12 months has been essential and Enconvo have provided this.”
Rebecca Walsh
“Very fast response from Dave Bayley; brilliant customer service. Good to raise a smile whilst rapidly fixing an IT problem. Made my day!”
Juliet Davies
    Glass Manufacturer, Oldbury
    ★ ★ ★ ★ ★

    Oh how I wish I had done this sooner! Seamless transition, great communication, from Mike who initially visited and unpicked our telecoms nightmare, through to Lynda, Seth, Scott and Hannah. Everyone was helpful and 100% focused on delivering the promise of a better system and service.

    Manufacturer, Halesowen
    ★ ★ ★ ★ ★

    Having worked with Enconvo for over ten years, we find them both reactive to problems and proactive about saving us money. They are a pleasure to deal with, always answer the phone promptly and don’t have the dreaded call centre approach.

    Manufacturer, Shropshire / Global
    ★ ★ ★ ★ ★

    We wanted a local telecoms provider that was able to ensure a fast response time in the instance that there were any issues that needed resolving quickly and Enconvo were able to provide us with the communication solution we needed to achieve maximum productivity and efficiency throughout the business.

    Real Estate Agents, Midlands
    ★ ★ ★ ★ ★

    We have been a customer of Enconvo for 5 years. Our account managers are fantastic in identifying our needs and ensure that we have the best telephone technology at the best possible rates. Although they are a large company, they have the ‘personal touch’.

    Keith Wiseman
    ★ ★ ★ ★ ★

    Employees simply plugged the phones in and followed the over the phone instructions delivered by our engineers. Not only have the video conferencing and plug and play capabilities already made a difference to the way Baumot UK communicates, but the ability to download any apps from the Google Play Store straight onto the phone has been a huge hit

    Phil Lewin
    ★ ★ ★ ★ ★

    Another benefit that the school is enjoying is the seamless integration between the phones and its CRM system. This allows the staff to have everything in one place, whether it be contact details of a parent, medical details of a student or voicemails and emails that need responding to.

    Steven Way
    ★ ★ ★ ★ ★

    The bespoke Enconvo Contact app works much better than generic, white-labelled apps that we’ve used previously. We really like using the softphones on the laptops

    Peter Phillips
    ★ ★ ★ ★ ★

    Easy with great communication…“the telephone system is extremely important for our business