Technical Support Engineer
– IT

Job Title: Technical Support Engineer – IT
Location: Telford Head Office
Salary: DOE
Permanent Position – Full time.

About Us:

At Enconvo, we are all about communication. From cloud phone systems to broadband, mobile, and IT solutions, we help businesses stay connected, productive, and ready to grow.

As part of the European Enreach Group, with over 1,100 colleagues across Europe, we deliver market-leading solutions to businesses of all shapes and sizes. Our customers are at the heart of everything we do, and now, we’re looking for a Technical Support Engineer who is passionate about technology and building strong relationships with clients.

The Opportunity:

As a Technical Support Engineer, you will provide advanced support across Microsoft 365, Azure AD, and hybrid on-premises environments. Your role will cover identity, device management, security, and migration projects. You’ll troubleshoot day-to-day incidents, support larger deployments, and help customers get the most out of their IT systems.

If you are confident, personable, and enjoy working directly with customers to solve technical challenges, this role offers an excellent opportunity to develop your IT career while making a real difference.

What We’re Looking For in a Technical Support Engineer:

• Strong experience in Microsoft 365, Azure AD, and Windows 10-11 environments
• Hands-on knowledge of on-premises Active Directory and Exchange Server (2016/2019 preferred)
• Proficiency with Intune for device management, compliance policies, and app deployment
• Familiarity with RMM tools, such as Kaseya, for proactive endpoint management
• Confident, personable, and able to communicate clearly with customers at all levels
• Excellent problem-solving skills and attention to detail
• Telephony / UC experience (Teams Voice, 3CX, Horizon, PBX) is desirable
• PowerShell scripting and Microsoft certifications (MS-900, MD-102, SC-900, AZ-104) are a plus

What You’ll Be Doing:

• Working as part of the IT and Telecoms support desk resolving customer faults.
• Support Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune)
• Manage and maintain on-premises Active Directory and Exchange environments, including hybrid setups
• Configure and oversee Azure AD (Entra ID) with a focus on Conditional Access, MFA, and identity security
• Deploy and support endpoints using Intune Autopilot, ensuring smooth onboarding and compliance
• Troubleshoot networking issues including DNS, DHCP, VPN, NAT, and VOIP
• Assist with migration projects, such as Exchange, file servers, and hybrid AD to cloud solutions
• Work directly with customers to understand their needs, provide solutions, and ensure a positive support experience

What’s In It For You?

• Holiday – 23 days off (plus more for long service) and your birthday off, with the option to buy extra leave
• Enhanced family leave – maternity, paternity, and adoption pay
• Benefits – salary sacrifice pension, healthcare, life cover, and access to Perkbox discounts
• Great working hours – Monday to Friday, no evenings or weekends
• Career development – full training and opportunities to progress
• Culture – be part of a high-growth European group that values innovation, collaboration, and putting customers first
• Social ethos – enjoy team and company-wide events and a fun, supportive working environment

Ready To Join Us?

If you are technically skilled, confident talking to people, and passionate about helping customers succeed, we would love to hear from you. Apply today and become a key part of our IT support team.