It’s amazing how the right telecoms package can enormously enhance your professional presence and customer’s experience.

Whether members of your team are in the office, out and about or at home, a business phone number means clients only ever need to call your business line but will be put through to wherever you are and on whatever device you want to take the call.

Using our Computer Telephony Integration, your team can connect to their phone via their computer and then instantly see customer notes that pop up when they call, so they have all the knowledge they need immediately to hand.

Disputes about who said what to whom can be time-consuming, exasperating and damaging. This never needs to be a problem again when that conversation happens over the phone. Enconvo’s call recording software is simple to use, secure and MiFID II compliant, and works with all of our phone systems.

It not only helps resolve disputes but can also be used as a training aid and to detect security breaches or inappropriate calls. There is a searchable log of all calls you choose to record.

Call recording software will also help you identify when you and your colleagues are speaking to clients and for how long, which makes billing so much easier. It also works in exactly the same way, whether colleagues are in the office, at home or at another remote location

Get the flexibility you need through Enconvo’s cloud phone systems, which not only moves wherever you go but can also add the extra touches that give you the competitive advantage.

If you need to leave the office you can flip live calls from your desk phone to your mobile. If you need to go further afield; on your laptop, you can log into your built-in softphone from any browser and make or take calls from anywhere. Collaborate with your team and find out if they’re available via presence states on your laptop, mobile, handset or tablet.

It’s hard to imagine a working world without the flexibility of remote working now. Recent years have shown we can be just as efficient, just as effective – and considerably better balanced if our homes can also be our offices sometimes.

But you can’t do it without the right technology. In fact, remote working can be frustrating, unprofessional and inefficient without the right tools – and when your clients need to trust 100% in your professionalism and expertise, this isn’t a good look.