PRIVATE UC SOLUTION.
YOUR VOICE. YOUR WAY.

The private unified communication platform that gives you full control.

Fully-customisable UI
Build in-house or with our expertise
Private Cloud or On-Prem deployment options
200+ System integrations
Predictable monthly cost
MS Teams integration (no additional licensing cost)
Use existing hardware*
C5 – highest level EU security certification

* hardware compatibility list available on request.

SPEAK WITH AN EXPERT TODAY – GET A QUOTE

YOU NEED PRIVATE UC TO COMBINE:

CONTROL

INTEGRATION

PERFORMANCE

MAKE YOUR CHOICE

Two paths. Same goal.
Private unified communications. Choose the model that fits your business.

PRIVATE CLOUD UC

Built for all types of businesses with no in-house resource for building and maintaining a system.

You need us to manage it, and you stay in control.

You want predictable monthly costs rather than one-off costs. (OPEX)
You want security that meets the highest standards in Europe. – Cloud Computing Compliance Criteria Catalog (C5 certifications).
Future-ready for AI solutions like omnichannel messaging, chatbots & Speech IVRs

PRIVATE ON-PREM

Designed for regulated industries and enterprises that need full control.

You want to run it, and control it.

Capital expenditure (CAPEX) heavy; upfront cost for hardware and licenses
You have strict compliance needs – keep sensitive data on-site to aid auditing.

GET A QUOTE

OUR PRIVATE UC SOLUTION
IS BUSINESS BOOSTING

Own your customers experience

Have the power to greet your customers on a channel that suits them, anytime, and place.

Woman using headset in front of desktop computer

Cloud or on-premise deployment

Flexibility is key. We give you the most efficient, cost-effective solution for the way you work.

Tailored to your needs

We don’t do one-size-fits all. We get to know your business and make sure your system fits your needs perfectly.

Use the data that’s core to your business

We can build solutions that enable access to complex office, team and data silos all within our cloud UC platform.

Never drop a conversation

Work across time zones and hook into the systems that give you clear customer insight. We’ve got a multi-CRM solution to make it all accessible.

Move at customer speed

Spin up users, queues and conversations in minutes using the channels that your customers prefer.

THE UC SOLUTION THAT
COMPLIMENTS YOUR TECH STACK

WHAT YOU GET:

Unified voice, video, messaging and presence
Contact flows & IVR with skills‑based routing
CRM and system integrations (Salesforce, HubSpot, Microsoft Dynamics, others)
Analytics & quality: SLA dashboards, sentiment‑ready call metadata
Recording & compliance options
Mobile UC for field teams – easy to use softphone
Admin self‑service for rapid changes

View full list of the feature-rich capabilities

Unlimited MS Teams licensing at no additional cost
Softphone for fixed mobile convergence (FMC)
Multi-CRM and ERP integration
Single Sign On (SSO) for MS365
AI-capabilities – coming soon!

Also available:

Call monitoring
Call recording
Call intrusion
SwyxFax
Voicemail transcription
Audio-conferencing
Call routing manager
Presence information
Multimedia information
MS Outlook integration
Voicemail
Auto attendant
Voice channels
Call forwarding
Unlimited hunt groups
MS Teams or Aurenz Analytics (available on request)
Enhanced visual groups (available on request)
Swyx visual contact server (available on request)

REQUEST A TAILORED WALKTHROUGH

A SOLUTION FOR EVERY INDUSTRY…

HOSPITALITY

Scale seasonal staff, unify front‑desk to housekeeping, serve guests in their language.
A SOLUTION FOR EVERY INDUSTRY…

RETAIL

Launch pop‑ups and seasonal queues without new hardware.
A SOLUTION FOR EVERY INDUSTRY…

HEALTHCARE

Secure patient comms with governed recording and regional hosting.
A SOLUTION FOR EVERY INDUSTRY…

FINANCIAL SERVICES

Resilient, recorded interactions with policy control and audit.

OUR CUSTOMERS
ARE AWESOME TOO

“Review for Louise Childs This review and the quality of my experience is in relation to our interaction with Louise Childs. Every time we needed to contact her, she has responded swiftly and done her best to solve the matter herself or with the help with one of her colleagues (depending on the nature of the problem). There are some teething issues with Enrich that homely will be resolved sooner rather than later. Thank you Louise for all your endeavours.”

Mirabilis Health Institute

“Sarah Paskin Enconvo… Dealt with a lady called Sarah Paskin, from start to finish she was helpful and very kind . we had problems with an old provider, so needed to change ,we went to Sarah for help and she managed to get us online within 15minutes , answered every call i made and called me back every time she said she would, a pleasure to deal with her A+++”

Debbie Smith

“Maria was very professional and made everything from start to finish run smoothly, she was extremely knowledgeable and helpful in all things telecom.”

Leanne Richardson

“Rapid Response! Great CS! I needed to add a new user and Direct Dial to the system. Amie Ackerley responded instantly and gave us absolutely everything we needed within minutes! Incredible service! Thank you Enconvo.”

Dan

All testimonials

4.1

Still not sure which is right for you?

Don’t worry – our experts can help you find private UC heaven for your business needs. Tell us a bit about your business, and we’ll guide you to the right choice.

Growing SME
You need a scalable UC solution that your hybrid team can control from anywhere.

Regulated Business
You handle sensitive data and need compliance and security built in from the start.

Large Enterprise
Your complex infrastructure requires tailored integration and dedicated support SLAs.

The Next Step
Clarity, Control, and Confidence. Speak to an expert to discuss options on 0800 097 6543.

Frequently Asked Questions

What makes the Private UC Solution different from standard communication platforms?

Unlike shared or public UC platforms, our Private UC Solution gives your business complete control over your data, security, and configuration. It’s your system – built around your specific requirements, not a one-size-fits-all setup.

How will this benefit my business?

You’ll enjoy greater control, integration and performance. The Private UC Solution keeps your calls and data secure, improves team productivity, and gives you the freedom to tailor your communication tools to the way your business actually works.

Is it easy to switch from our current system?

Yes – migration is straightforward. Our onboarding team will handle setup, integration and training, so you can move to your new system with minimal downtime or disruption.

Will it work with our existing phones and devices?

Absolutely, it is built with BYOD (bring-your-own-device) in mind. Our Private UC Solution is compatible with most business phones, headsets and computers, and works across desktop and mobile. You can keep your current hardware while upgrading your communication experience.

PRIVATE UC SOLUTION. YOUR VOICE. YOUR WAY.